Return Information

 

We gladly exchange most items.  No Refunds.

 

Frances Renee´ only accepts exchanges for same item and size but different color. Customers that need a different size/item for their already placed order should purchase the new size/item and return their current order for a refund.

 

Returned items must be in their original condition with all hang tags and labels attached. Any items returned in any condition other than as originally sent or received back in our warehouse as damaged will not be eligible for return, credit, or exchange. Customers will be charged $12.00 to their account and the items will be shipped back to the customer.

 

Items marked as FINAL SALE on the product page are final sale and cannot be sent back for refund, exchange or store credit. Customers who mail back FINAL SALE garments will be charged $12.00 to their account and the FINAL SALE item(s) will be shipped back to you. Upon shipping you will receive a new tracking number.

 

We recommend that you send your return via an insured carrier and get a tracking number to track your return package. The customer is responsible for return shipping costs. We are not responsible for lost returns. The postmark date must be clearly marked on the front side of your packing slip.

 

Return Instructions

1. Fill out the return form provided.
2. Lost your return form? Download it here
3. Ship your return to:

Return Shipping Address:

Frances Renee´ Inc. Plus Sizes Returns
Returns Center
420 Stonehenge Dr NW

Marietta, GA 30064

 

Please allow 14 business days from receipt of your return back into our warehouse to receive your refund. Shipping costs are not refundable.

 

If you have any questions, please email us anytime at design@frcollections.com . You can also call us at 678-401-7793 USA 212.842.1641 Int’l. Credit Card Refunds will be placed on the credit card used for the original purchase.